(SOLVED) A--------- provides a view that health outcomes are determined by an array of forces and factors that spans much more than a nation's health care
3. A--------- provides a view that health outcomes are determined by an array of forces and factors that spans much more than a nation's health care infrastructure. Micro perspective -Iron triangle Macro perspective Triple aim 4. ____________ helps prevent disruption during leadership turnover, as it helps lay out the cultural and strategic planning for an organization. Leadership and management analysis Employee health checks Succession planning Organization charts 5. __________ are unavoidable in the work place; managers have to especially prepare themselves to deal with this often rough-and-tumble activity. Organizational politics Barriers to communication Social networks Stakeholder analyses 6. During negotiations, what is NOT a recommended method of acquiring more information about the other party involved? a. Do research b. Find common ground c. Double check and confirm every fact d. Ask questions 8.What occurs when you have a challenging time assessing someone else's state of mind when you have the knowledge about something that they don't? a. Barriers to communication b. Speaker-listener model c. Curse of knowledge d. Distortion 10. _______________ is NOT a recommended tactic to motivate physicians in an organization. Providing frequent feedback on work behavior The distribution of guidelines and protocols Coaxing a physician into your recommended course of action Enabling physician participating in projects 11. Which of the following is NOT included the list of myths about innovation? a. Innovation has a formula b. Innovation is complicated c. Innovation is linear d. Innovation is good 12. When a task is meaningful and an individual is interested in it and enjoys doing it, the type of motivation is considered ____________ Empowering Fair Extrinsic Intrinsic 13. The type of conflict where two people that work together are in a disagreement is _______conflict. Functional ] Emotional Relationship Task 14. What is a general best practice for decision-making within a health care organization? a. The patient should make the decision. b. Decisions should be made at the highest possible level. c. Decisions should be made at the lowest possible level. d. No decision should be made until every unit across the organization agrees with the other units. 15. Which of the following statements is NOT a myth about motivation? a. You can assess it by comparing it to productivity. b. It can be mass produced. c. Not everyone is a motivated individual. d. Money isn't the main motivator. 16. _________ is used to influence the actions of others within an organization, and can help control and allocate resources needed to accomplish a task. Power Coercion Logrolling Collaborating 17. What is one cause of conflict within an organizational setting? a. Where there are too many people in charge of each unit b. When a decision cannot be made c. When two or more parties have differing perspectives and don't see eye-to-eye d. When more than one person leaves the organization and leaves more work for the remaining employees 18. Cait needs to bake two batches of brownies for her son's science fair, and she realizes that she doesn't have any ingredients and won't get out of work until after the market closes. She calls another dad who is participating in the bake sale and promises him that if he'll cook the brownies for her this time around, she will chaperone the school field trip that he's responsible for next month. What type of negotiation tactic is Cait employing in this scenario? a. Collaborating b. Competing c. Connecting d. Compromising 19. Which of the following is NOT a feedback approach to facilitate the transfer of information in unfamiliar situations? a. Group coordination b. Supervision c. Exclusion d. Mutual adjustment 20. The myth that says__________ notes that it follows a set, predictable path, with a template to help plan the next steps Innovation has a formula Innovation is good Innovation is linear Innovation has a certain end result 21. _____ can help a health care organization respond quickly to changing circumstances. Communication technology communication networks Temporary teams environmental context 22. Why are effective communicators referred to as "chameleons?" a. A certain personality is required to be an effective communicator. b. They are able to adapt to different situations and the demands that come with them. c. Their presentation personality is different from their regular personality. d. Effective communicators have a high sense of self-awareness. 23. An idea that is perceived as new to the world by the people adopting it is called a(n) Discovery Emergence Innovation Shared vision 24. What is one of the main potential drawbacks of using the pay-for-performance program to motivate employees? a. It creates animosity between the employees. b. It only focuses on performance measures, and not work that cannot be adequately measured. c. It makes the treatment of patients a competition. d. It creates a direct link between performance and financial results. 25. What is the difference between leadership and management? a. Leadership is the process where people work together to set and achieve group objectives; management is the process of accomplishing set goals. b. Leadership entails being the boss of a smaller unit; management refers to the highest executive team. c. Leadership is the process of accomplishing set goals; is the process where people work together to set and achieve group objectives. d. Leadership adheres to the set values; management determines what the values are to improve organizational culture. 26. Which of the following is NOT one of the five learning disciplines? a. Personal criticism b. Shared vision c. Mental models d. System thinking 27. The first question to ask when analyzing micro-level needs for coordination is whether or not the work is: a. Clear b. Programmable c. Easy d. Achievable 28. The pediatric unit of the hospital is a very cohesive team, the morale is high, and there is low turnover. However, recent news of cuts in the surgical unit has impacted the performance of the pediatric unit. Why has another unit's struggles impacted the pediatric unit? a. The external environment has influence over this unit. b. Pooled interdependence has influence over this unit. c. Membership fluidity has influence over this unit. d. Intergroup relationships have influence over this unit. 29. Which of the following is NOT one of the six common pathologies of the bureaucratic division of labor? a. Role gap (accountability) b. Role misuse (lying) c. Role underuse (boredom) d. Role overload (burnout) 30. What is one element of a team that is beneficial to its success, but isn't something that a manager can control? a. Groupthink b. Team performance c. Communication networks d. Team cohesiveness 31. What is one critical element needed to best prepare new people for leadership positions? a. Have them shadow a successful leader to allow them to evolve their own working styles. b. Ensure that a new leader has prior leadership and management experience, no matter how small it may be. c. Make sure that a new leader has the key traits that are prevalent in successful leaders. d. Develop their leadership skills by giving them new opportunities to take on key assignments. 32. In order to be effective in communicating, you must be able to________ to the local culture and understand the person or people that you are speaking with. Conform Adapt Dislocate Attune 33. A major challenge to health systems to deliver value is ________ Lack of patients Lack of structure Lack of health care providers Rising health costs 34. Which of the following is NOT a part of the team development sequence? a. Norming b. Reforming c. Storming d. Performing 35. If the _________ of a team is high, then if a member of a team makes a mistake, they know that they will not be penalized for this or looked down upon. Scaffolding Team cohesiveness Groupthink Psychological safety 36. _________ encompasses the use of rules, regulations, plans, procedures, policies, and protocols to specify the activities to be performed. Standardization of skills Standardization of work Standardization of output Group coordination 37. What is one reason why a systemic view of a health care system is important? a. It helps depersonalize the employees, so that there is no preferential treatment. b. It helps emphasize the need to use more technology in health care. c. There is a lot more funding available for organizations that have a systemic view. d. There are so many interdependent players that this view helps to organize them and their interactions. 38. Organizational learning follows a(n)________ Idealistic process Repeatable process Feedback-loop process Linear processes 39. What is macro level coordination? a. Coordination that starts at the top and works its way down. b. Coordination that is driven by specific types of interdependence among units. c. Focus on the actual processes used to achieve coordination in specific situations. d. The focus on the overall coordination needs and structural approaches to address those needs. 40. Which of the following is NOT one of the eight steps in the strategic problem-solving model? a. Refer to the solutions of related problems b. Conduct a root cause analysis c. Set the overall objective d. Select the best strategy and address its limitations 41. When it comes to organizational, what is one recommendation that can help foster innovation? a. Be okay with improvising when you don't have all the answers. b. Rely on more facts than fiction to help convince key stakeholders. c. Don't admit when you make a mistake. d. Work in groups instead of alone.
Expert solution paper
3. Iron Triangle provides a view that health outcomes are determined by an array of forces and factors that spans much more than a nation's health care infrastructure
4. Succession planning helps prevent disruption during leadership turnover, as it helps layout the cultural and strategic planning for an organization.
5. Organizational politics are unavoidable in the workplace; managers have to especially prepare themselves to deal with this often rough-and-tumble activity.
6. Do research
8. Curse of knowledge
10. Coaxing a physician into your recommended course of action
11. Innovation is complicated
12. When a task is meaningful and an individual is interested in it and enjoys doing it, the type of motivation is considered Intrinsic
13. Task conflict.
14. Decisions should be made at the lowest possible level.
15. Money isn't the main motivator.
16. Power is used to influence the actions of others within an organization and can help control and allocate resources needed to accomplish a task
17. When two or more parties have different perspectives and don't see eye-to-eye
19. Exclusion is NOT a feedback approach to facilitate the transfer of information in unfamiliar situations.
20. Innovation is linear